Refund policy

Returns

We hope you love your order. If for any reason it’s not quite right, you have 14 days from the date of delivery to request a return of your soaps.

Eligibility

To be eligible for a return, items must be:

•          Unused; and
•          In their original condition and packaging.

Due to the nature of our products, we are unable to accept returns on items that have been opened. 

Damaged or Incorrect Items

Please inspect your order upon receipt and contact us within 48 hours of delivery with your order number and photographic evidence if your order arrives damaged or is incorrect so that we can work with you to resolve this as quickly as possible.

How to Return

To request a return, please contact us at hello@yamfoa.com with your proof of purchase including your order number. We will provide instructions for sending your item(s) back and notify you one we’ve received your return.

Refunds

Once your return has been received, inspected and approved, your refund will be processed to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@yamfoa.com.

Original delivery charges will be refunded when the full order is returned. Return shipping costs are your responsibility as the customer unless the item is faulty or incorrect.

Exchanges

We do not offer exchanges. The fastest way to ensure you get the soap(s) you would like is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new item(s).

Gift Cards 

Gift cards are non-refundable and cannot be exchanged for cash.

If you purchase products using a gift card and later return an eligible item, any refund will be credited back to the original gift card. This does not affect your rights in relation to damaged or incorrectly received items.